FAQ

Shipping:.

1. Q: What is the shipping time for non-customized products?
   A: Non-customized products are typically processed and shipped within 1-3 business days. Shipping times may vary depending on your location and the shipping method chosen at checkout.

2. Q: How long does it take to ship customized products?
   A: Customized products require a variable lead time as not all ingredients may be in stock. The lead time depends on the availability of ingredients from our suppliers. We will provide you with an estimated shipping time for your customized order during the ordering process. Please note that this is an estimate and actual shipping times may vary.

3. Q: Do you offer expedited shipping?
   A: Yes, we offer expedited shipping options for non-customized products during checkout. Please note that expedited shipping is not available for customized products due to the variable lead time required for sourcing ingredients.

4. Q: Do you offer international shipping?
   A: Yes, we ship our products worldwide. Shipping costs and delivery times may vary depending on the destination country.

Returns:

1. Q: What is your return policy for non-customized products?
   A: We offer a 30-day return policy for unused and unopened non-customized products. If you are not satisfied with your purchase, please contact our customer support team to initiate a return.

2. Q: Can I return customized products?
   A: Due to the personalized nature of customized products, we are unable to accept returns for these items. However, we encourage customers to order samples before committing to full-sized customized products to ensure satisfaction.

3. Q: How do I process a return or exchange?
   A: To initiate a return or exchange for non-customized products, please contact our customer support team with your order number and the reason for the return. They will provide you with the necessary information and steps to proceed.

Billing:

1. Q: What payment methods do you accept?
   A: We accept all major credit cards, PayPal, and Apple Pay for online purchases.

2. Q: When will my credit card be charged?
   A: Your credit card will be charged at the time of purchase. If you have opted for a subscription or membership, your card will be charged according to the billing cycle chosen during signup.